Record where the water came from
Say whether you saw water enter from outside or first found it indoors. If the source is unknown, say so.
Flood damage cleanup in Houston: name the water source first
Separate outside floodwater from a clean-water plumbing loss
The source changes the safety plan, the cleanup steps and the materials that may need professional evaluation.
Send the detailsWhat to record
Give the field provider a useful starting point
Note how far the water reached
From a safe place, record the rooms affected and any visible water marks. Add when the flooding began and when the water receded, if known.
Safety and access
Keep away from wet electrical equipment, contaminated water and unstable materials.
Related guides: Emergency water removal and Mold and moisture next steps.
Questions people ask before they send a request
Why does the source of the water change the cleanup?
Outside floodwater can carry contamination that clean supply water does not, so it changes the safety plan and the materials that may have to be evaluated or removed. Say where the water came from, how deep it got and how long it sat. That one detail shapes almost everything that follows it.
What should I do first when water gets into a Houston property?
Make people safe first. Keep away from wet electrical equipment, contaminated water and unstable materials. Stop the source only if the shutoff is somewhere you can reach safely. Then write down the room, the wet materials and the time you noticed it. That record helps an independent provider prepare a proposed scope for you to review.
Does a dry surface mean the water damage is gone?
No. Walls, floors, cabinets and insulation can hold water long after the surface looks dry. The EPA notes that things left wet for more than two days usually get moldy. Write down every area the water reached, including the ones that look fine now, and leave the reading of hidden moisture to a qualified provider.
Who sets the restoration price?
The independent provider who inspects the property prepares the proposed scope and price. Review the scope, price, schedule, contract terms and warranty before you authorize any work. This website does not inspect, diagnose, quote or schedule work.
What local conditions should a request in Houston mention?
Heavy rain, wind-driven water, appliance failures and indoor humidity can make fast documentation and moisture control especially important. Write down the part of that pattern you can see at the property, with the room, the material and the date you noticed it. Local detail helps a provider judge access before a visit.
Impact Building Solutions
Impact Building Solutions is a construction company based in Austin, TX. Their legal name is Impact Building Solutions LLC. They review requests sent from this site. If service coverage is available, they can help arrange an introduction to an independent provider. Ask who will be doing the work, and check that crew's own license and insurance, before you authorize anything.
Look them up yourself before you decide:
Local facts for this area, with sources
- Harris County Flood Control District's tool maps floodplains near homes and businesses. The district says this tool is not the effective FEMA flood map. Use it as background. Give the cleanup team the storm date and the places where water entered your home. Harris County Flood Control District
Public sources behind these steps
When things remain wet for more than two days, they usually get moldy.
US Environmental Protection Agency, Resources for Flood Cleanup and Indoor Air Quality
- US Environmental Protection Agency: Resources for Flood Cleanup and Indoor Air Quality
- US Environmental Protection Agency: Mold Cleanup in Your Home
- National Weather Service: Flood Safety Tips and Resources
- Texas Department of Licensing and Regulation: License search
These are public reference pages. They do not describe your property and they are not a substitute for an on site evaluation.
What this website does
This independent site helps organize requests. It does not inspect property, diagnose a problem, quote work or guarantee response time. Any provider introduced through the site is responsible for credentials, inspection, scope, price, schedule, contract, warranties and work.
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Tell us what is happening
Your message goes to the website team at exvotofilms@gmail.com. If service coverage is available, the team can help arrange an introduction to an independent provider.
What happens after you send this
- Your request goes to the website team by email.
- The team reads what you wrote and replies by email.
- If coverage exists for the address, the team can introduce an independent provider.
Coverage is limited and may not be available for every address yet. Sending a request is free and does not commit you to anything.
This is an independent guide and request site. It is not the contractor that does the work.